Returns & Exchanges

We’re happy to offer a 30 day return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to refund your purchase. Please allow 2 weeks for the refund to appear in your account.

Email cs@rumpl.ca with your order number and what items you’re returning to get the ball rolling.

If you did not purchase your blanket from Rumpl.ca, please return your product at the place you originally purchased it.

All the sale items are final sale.

Unfortunately we cannot process gift returns at this time. Though we can’t imagine why you’d want to return such a thoughtful gift!

We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement at rumpl.ca.

We’re human, we make mistakes too. If we goofed and sent the wrong item, we’ll exchange it lickity-split. Contact us at cs@rumpl.ca to get started. Please include your order number.

Shipping & Warranty

Due to increased order volume with Canada Post and the impact of COVID-19, please expect longer arrival times than usual. We are doing out best to get orders out to you as quickly as possible! We will make sure to send an email to you as items in your order ship, or if there are updates on the status of your order.

We offer free ground shipping on all orders over $50 in Canada. Expedited shipping is available at an additional cost, calculated at checkout. 

We take pride in the quality of our products, and we back it up with a 1-Year Warranty on any manufacturer defects. This does not account for normal wear and tear.

If something is amiss, send us a note at cs@rumpl.ca with proof of purchase (order number or email) and we'll do what we can to make it right.

If you purchased from a third party (REI, Amazon, neighborhood yard sale etc.), they will handle your warranty claim for you. 

Product

Rumpl blankets are designed to shed dirt and odor, however periodic washing is still needed for optimal performance. Use warm water and a non-detergent performance wash (we recommend Grangers). Only wash your Rumpl in a front load washing machine; do not dry clean.

We strongly recommend air drying. If you must use a dryer, use the lowest tumble setting with the heat turned off. Excessive heat can damage your blanket.

DWR is short for Durable Water Repellent. It’s a coating applied to many pieces of outdoor gear and apparel to add water resistance. There have been concerns about the waste generated from the production and application of DWR, and we’ve worked with our suppliers to choose a treatment that significantly reduces byproducts. Learn more about how we use DWR here.

We've worked hard to incorporate post-consumer recycled materials into new and existing Rumpl products including the Original Puffy Blanket and the NanoLoft Puffy Blanket. We've used over 3,000,000 recycled plastic bottles in 2019 alone. Learn more here. 

Our down is 100% fair trade certified and obtained as a harm-free by-product of the food industry, meaning that nothing is live-plucked.  Both our down supplier and our factory are audited yearly by the IDFL (International Down and Feather Testing Laboratory) and have received the Responsible Down Standard certification.

It's the same idea as Patagonia, but of course, we use a different supply chain than they do. 

All of our Rumpl Puffy outdoor blankets include four corner loops to stake down to the ground, clip together in a number of ways, match perfectly with a Stash Mat, and any other use cases you can think of!

We offer a variety of blanket materials, insulation, and weights.

Rumpl is the Original outdoor blanket. We make the best and most versatile blankets on the market. Try one for yourself! 

General

Have a question? We can point you in the right direction. 

Support

cs@rumpl.ca

Marketing

marketing@rumpl.ca

affiliate@rumpl.ca

press@rumpl.ca

Wholesale / Custom Blankets

sales@rumpl.ca

Interested in custom blankets for your company or event? Send a note to cs@rumpl.ca with your quantity and timeline. 

We do! Please fill out your information on this page. 

We're headquartered in Northwest Portland, Oregon.