Order Processing
Orders are processed and shipped within 1-3 business days.
At the time of purchase, you will receive an email from us confirming your order. You will receive a second email when your order has shipped, which will include your tracking number.
Important: If you meant to choose a different color, style, or size, or if your address is incorrect, please email us at cs@rumpl.ca as soon as possible. If you wish to cancel your order, please email us right away so we can cancel and refund it before it ships.
Free Shipping in Canada
We offer free shipping on orders of $49 or more (after discounts) to anywhere in Canada. Orders typically take 4-7 business days to arrive, depending on your location.
Please note: Pro orders are not eligible for free shipping. Some promotional items may not be eligible for free shipping.
Expedited Shipping
We also offer expedited shipping options at checkout. The 1-3 business day processing time still applies to expedited orders.
Overnight Shipping
To have an order shipped overnight, please place your order before 10 AM PST for the best chance at same-day shipping. Orders placed after that time will usually be shipped the following business day. Weekend shipping is not available. During busy seasons (like holidays), same-day shipping is not guaranteed.
International Shipping
We currently ship within Canada only from rumpl.ca. For orders outside of Canada, please visit rumpl.com.
Payment Processing
Orders will not be shipped until payment is confirmed. We accept PayPal, Visa, MasterCard, American Express, Discover, Amazon Pay, Shop Pay, Klarna, and Affirm. Payments usually clear the next business day, though in some cases it may take up to 2 business days or more.
Taxes and Import Fees
All orders shipped within Canada are subject to applicable sales taxes. No additional duties apply for Canadian orders.